At Flower Delivery Sands End, we are committed to delivering only the freshest flowers to our valued customers in Sands End and the surrounding areas. As a trusted local florist serving households and businesses, your satisfaction is our top priority. Every bouquet is hand-prepared and carefully checked to ensure quality, vibrancy, and freshness before leaving our premises.
While we take every possible care to deliver your flowers in perfect condition, we understand that problems can occasionally arise. If your flowers or arrangement arrive damaged, wilted, or not as expected, please contact us as soon as possible upon receipt. To uphold our Fresh Flowers Guarantee, we request that any issues be reported within 24 hours of delivery. For freshness, our arrangements should remain beautiful for a minimum of five days from delivery provided they are cared for according to the included care instructions.
Your satisfaction means everything to us. If you receive flowers that do not meet our high standards or have been damaged on arrival, we offer both refund and replacement options. Let us know your concern within the 24-hour window, with clear photographs of the issue if possible, and our team will promptly assess your claim. If verified, you will be offered the choice of a full refund or a replacement bouquet of similar value, delivered at the earliest possible date convenient for you. We want you to feel confident in choosing Flower Delivery Sands End for both personal and business floral needs.
Should you have any complaints about your order or our service, we encourage you to contact us directly. Our complaints process is designed to be simple, transparent, and fair. Please provide your order details, a clear description of the issue, and supporting photos where appropriate. Our customer care team will investigate all complaints thoroughly and will respond within two working days. We promise to resolve complaints as quickly as possible and to your satisfaction, striving to turn any negative experience into a positive one.
Flower Delivery Sands End is proud to be a preferred florist among the Sands End community. Our customers include local residents, families, offices, and businesses, all of whom appreciate our commitment to quality, reliability, and friendly service. The trust our customers place in us is not taken lightly — that’s why we back every order with our Fresh Flowers Guarantee and a straightforward returns, refunds & complaints policy. Thank you for choosing your local flower experts.
For any returns, refund requests, or to raise a complaint, please use the contact details provided on our website. We are here to help and make solving any concerns as easy and stress-free as possible. Your peace of mind is part of every service we deliver.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
